1. Conditions for exchanging returns
Customers need to check the status of goods and can exchange/return goods in the following cases:
- Items are not the categories or models that you have ordered.
- Not enough quantity or set as in the order.
- The external situations such as packaging tearing, peeling, breakage…
- SALE/DISCOUNT products will not be exchanged/returned in any case.
- Customers are responsible for submitting relevant evidence to prove the above deficiencies to complete the exchanging/returning of goods.
2. Regulations about time for notification and sending back products
- Time: within 48 hours from the date of purchasing.
- Product delivery time: within 5 days since receiving the product.
- Product exchange location: By post.